Please see below for a list of commonly asked questions. If you have any further questions please don’t hesitate to get in touch with our lovely reception staff Karee and Bri on 3876 2100. Our Practice Manager Karee can take you through any more sensitive questions or concerns you may have.

Bookings:

To make an initial booking, please drop me an email with a little information to dremmaharleyreception@gmail.com

Ongoing bookings can be made through reception on (07) 3876 2100, or via email at dremmaharleyreception@gmail.com

We suggest booking a series of appointments ahead at a frequency and time that works for you, as booking slots tend to get filled a couple of months in advance. After-hours and later afternoon times tend to book-up even more quickly, so it’s certainly a good idea to book these in advance. 

 

Attending your appointment:

My rooms are located at The Work Well, 108 Latrobe Terrace Paddington. There is free parking at the back of the clinic for clients; if this is full, you can park in the Woolworths shopping complex car park just across the street and walk across. Please allow time for parking as Paddington can often be busy. There are some lovely cafes around the clinic to enjoy a coffee before or after your appointment. 

 

Rescheduling or cancelling your booking:

We request 48 hours notice to reschedule your appointment, so that we have time to offer the space to someone on the waiting list. Appointments cancelled or rescheduled within 48 hours of your booking will insure a 50% fee. Appointments cancelled or rescheduled within 24 hours of your booking will incur the full session fee. Please note that Medicare rebates do not apply to appointments which have not been attended and cannot be used to offset cancellation fees. Where circumstances are unavoidable or there is illness we will always do our best to be understanding.

 

Fees:

Clinical Psychology Sessions

  • Initial consultation (60 minutes): $260
  • Subsequent consultation (50 – 55 minutes): $240

 

  • Medicare rebate (when attending with a Mental Health Care Plan): $131.65
  • Private Health Fund rebate: please check your level of ‘Extras’ Psychology cover with your provider
  • NDIS: Emma works with NDIS self-managed fund clients – sessions are billed privately at the time of consultation
  • DVA: Emma works with those eligible for Mental Health treatment under DVA. There are no gap fees or out of pocket costs payable by the client. 

Please note that Medicare rebates are available for up to 10 sessions in a calendar year, at the clinical discretion of your GP. I am unfortunately unable at present to take on further Bulk-Billing clients.

 

Personal & Executive Coaching/Mentoring:

Personal coaching sessions are billed privately at $230 per 60 minute session. Please note that coaching sessions incur 10% GST.

Depending on your situation, coaching sessions may be claimable as a tax-deductible business-expense. 

 

Supervision: 

Supervision for mental health professionals is offered at a reduced rate of $225 per 60 minute session (plus 10%  GST).

 

Online sessions:

Emma will send you a Zoom meeting invitation prior to your session. If your preference is another platform such as FaceTime, or you’d prefer to speak by phone, please let us know when you book. As above, please book through reception. For online bookings, payment will be requested prior to your meeting – this can be done by contacting reception on 3876 2100 and paying by credit card, or by paying via internet banking and sending a payment receipt through to reception at dremmaharleyreception@gmail.com

Please check your system requirements and make sure your software is working prior to our meeting. Your will need a reasonable level of internet reliability. Both Zoom and FaceTime are free and safe online meeting platform with the highest level of end-to-end encryption and security. This means our meeting is private and secure. If you are having any trouble with your connection before or during our meeting please let my receptionist know on (07) 3876 2100 or email me at dremmaharleyreception@gmail.com

Sessions can also conducted by phone. If you are unable to attend an appointment at the last minute due to technology issues a fee will still be applied.

 

Reports:

Please note that as a general rule I do not provide assessment reports or court reports. If you have been attending therapy or or coaching with Emma and need supporting documentation for your situation I am able to provide a concise summary or letter of attendance/support. If you are seeking a professional report or assessment you may find the Australian Psychological Service “Find a Psychologist Service” can help you find an appropriate Clinical Psychologist.